1. Accepted Payment Methods
BotViewer offers multiple secure payment methods for purchasing social media and streaming services. Available payment options may vary depending on your country, device, payment provider, and order details.
Credit and Debit Cards (Visa and Mastercard)
We accept Visa and Mastercard credit and debit cards from supported countries. Payments are securely processed through our payment providers, including Payzink and Shopinext. All card transactions use encrypted connections, and BotViewer does not store your full card details.
Apple Pay and Google Pay
Apple Pay and Google Pay are available through the Payzink payment option at checkout on supported devices and browsers. These digital wallets allow eligible customers to pay securely using their saved payment methods without manually entering card details.
Availability depends on your device, browser, region, and payment provider. If these options are not displayed, please choose another available payment method.
PayPal
PayPal payments can be arranged manually through our live support team, subject to availability and order eligibility. Please contact live support before placing your order if you prefer to pay using PayPal.
Cryptocurrency
We accept cryptocurrency payments through supported payment networks. Available cryptocurrencies, networks, and payment instructions are provided during checkout. Please verify all payment details carefully, as cryptocurrency transactions are generally irreversible.
Bank Transfer or EFT
Bank transfers and electronic funds transfers (EFT) are available in selected countries. If this method is supported for your order, payment instructions will be provided during checkout or through our support team.
Payment Through a Mobile Phone Bill
Payments charged directly to a mobile phone bill are not currently supported.
Important: The payment methods displayed at checkout are the options available for your order. Certain alternative payment methods may be arranged through live support. Please contact us before placing an order if you need assistance with a specific payment method.
2. Order Cancellation and Refund Policy
BotViewer provides digital social media and streaming services purchased as one-time orders or for a specified service duration. Purchases do not automatically renew.
All cancellation and refund requests are reviewed individually based on the circumstances of the order, applicable service conditions, delivery status, and relevant guarantees.
Refund Eligibility
Customers may be eligible for a full or partial refund if a service cannot be delivered as agreed, experiences a verified technical failure, or otherwise qualifies for a refund under the applicable service terms.
Refund eligibility also depends on whether the customer has provided valid order information and met the requirements specified for the purchased service. Issues caused by incorrect order details, incompatible account settings, or failure to follow service conditions may affect refund eligibility.
Service-specific guarantees, refill conditions, and delivery requirements are described on the relevant product pages and are considered during the review process.
Refund Amounts and Deductions
Approved refunds may be full or partial, depending on the circumstances of the order. Verified technical failures or delivery issues attributable to BotViewer may qualify for a refund of up to 100% of the original payment.
In cases where a full refund would otherwise be approved, BotViewer may exceptionally deduct up to 10% of the refundable amount to cover reasonable operational expenses or resources already consumed, where permitted by applicable law.
This deduction is not a standard refund fee and does not apply automatically. Partial refunds are evaluated independently, based on the individual order circumstances and applicable service conditions.
Any applicable deduction will be assessed individually and communicated to the customer. Refunds required by applicable consumer protection laws will not be reduced by deductions prohibited under those laws.
Order Cancellation
Customers may request an order cancellation by contacting our support team. Cancellation eligibility depends on the current order status and whether the service has already started, been activated, partially delivered, or completed.
Orders that have already started or been fulfilled generally do not qualify for cancellation or a full refund solely due to a change of mind, subject to applicable consumer protection laws.
Refund Processing
Approved refunds may be issued to the original payment method or, with the customer's agreement, as BotViewer account balance. Processing times may vary depending on the payment provider, payment method, and transaction circumstances.
Our support team may review order and delivery records before determining the appropriate resolution. Customers are encouraged to contact support if they experience an issue with their purchase.
3. Service Delivery Process
BotViewer provides digital services for supported social media and streaming platforms. Delivery times, activation requirements, service durations, and available features vary depending on the selected product.
-
Order activation: Services are processed after successful payment confirmation and validation of the required order information.
-
Delivery time: Estimated start times and delivery conditions are specified on the relevant service pages. Actual delivery times may vary depending on the selected service and its operating conditions.
-
Automatic or manual delivery: Orders may be processed automatically or manually, depending on the service purchased.
-
Service completion: An order is considered fulfilled when the purchased service has been delivered or its specified service duration has ended in accordance with the applicable service conditions.
-
Delivery issues: If an order does not start, is interrupted, or appears incomplete, customers should contact our support team for verification and assistance.
Some services include additional conditions, such as refill guarantees, account visibility requirements, activation rules, or platform-specific limitations. Customers should review the information provided on the relevant service page before placing an order.
4. Payment Security, Tracking and Notifications
BotViewer works with third-party payment providers to process transactions securely. Payment availability and successful authorization depend on the selected provider, issuing bank, payment network, and customer eligibility.
-
Secure payments: Card transactions are handled through supported payment gateways using encrypted connections. BotViewer does not store full payment card details.
-
Payment confirmation: Orders are processed after the relevant payment provider confirms the transaction.
-
Failed or pending payments: Transactions may be declined, delayed, or placed under review by banks or payment providers. Customers may try another available payment method or contact support for assistance.
-
Order notifications: Payment and order status information may be displayed during checkout or communicated through available notification channels.
If a payment has been charged but your order has not been activated, please contact our support team with your order information so the transaction can be investigated.
5. Contact and Payment Support
For questions about accepted payment methods, order cancellations, refund requests, or delivery issues, please contact the BotViewer support team.
Email: [email protected]
WhatsApp: +66 92 427 0373
Live Support: Available through the BotViewer website.
For existing orders, please provide your order number and a brief description of the issue so our support team can review your request efficiently.