How long does a BotViewer refund take?

Card refunds on cancelled orders or technical failures are processed within 3 business days according to the delivery and refund policy. The time for the money to appear on a statement depends on the card issuer rather than on BotViewer.

Is there a fee on a BotViewer refund?

There is no fee when the refund follows a technical failure or a service error. Where a refund is approved at the customer's request outside those cases, up to a 10 percent administrative fee may be deducted to cover processing costs.

What does a drop guarantee or refill cover?

A drop guarantee or refill applies only to service categories where it is explicitly stated on that service's detail page, and its duration and scope are described there. Orders without a stated guarantee are not eligible for a refill. There is no site wide guarantee covering every service.

Refunds and guarantees

Q: Does BotViewer give refunds?

Yes, in defined circumstances. If an order is cancelled before delivery or fails for a technical reason, a card refund is processed within 3 business days. If an order cannot be delivered at all, the terms of use provide for a full refund. Services already delivered are treated as consumed digital goods and are not refundable.

The refund rules in plain language, including the parts that are not in your favour. The binding version is the delivery and refund policy; this page explains it.

Does BotViewer give refunds?

Yes, in defined circumstances, and no in one important circumstance that is worth understanding before you buy.

Situation	Outcome
Order cancelled before delivery	Card refund processed within 3 business days
Technical failure or incomplete delivery	Refund up to and including 100 percent, no administrative fee
Order cannot be delivered at all	Order cancelled and refunded in full
Customer requested cancellation, approved, no fault on our side	Refund approved at our discretion, up to 10 percent administrative fee may be deducted
Service already delivered or activated	Treated as a consumed digital product, not refundable
Order already started	Cannot be cancelled once the service has started

The last two rows are the ones that catch people out. These are digital services, and once delivery has happened the value has been handed over and cannot be returned. That is why the policy asks you to check the service details before buying rather than after.

How long does a refund take?

Card refunds on cancelled orders and technical failures are processed within 3 business days.

Processing and appearing on your statement are two different things. Once the refund leaves our side, how quickly it lands is up to your card issuer, and that step is outside our control.

What does a drop guarantee or refill actually cover?

A drop guarantee or refill applies only to the service categories where it is explicitly stated on that service's own detail page.

There is no site wide guarantee covering everything. The duration, scope and conditions are set out per service, and an order placed on a service with no stated guarantee is not eligible for a refill. Before buying, read the guarantee line on the specific service page rather than assuming a general policy.

This is deliberately narrower than the "no ban guarantee" language used elsewhere in this industry. A guarantee about a platform's decisions would be a promise about someone else's system, and it is not a promise anyone is in a position to keep. See is BotViewer legit on why that distinction matters.

How do you open a refund request?

Through the ticket system or live chat on the site, with your order reference to hand.

Telegram, WhatsApp and Discord are staffed as well, and the contact page lists all of them. Existing orders can also be looked up through the Order Inquiry form in the site header. Include the order reference and what went wrong; that is usually enough to resolve it without a second round of questions.

Sources

Delivery and refund policy, botviewer.com, sections 1, 2 and 3
Terms of use, botviewer.com, sections 3 and 4 on orders, delivery, warranty and refill
Contact us, botviewer.com, support channels

Last verified: 28 July 2026. Where this page and the delivery and refund policy disagree, the policy governs.